Refund policy

No Returns, Just Exchanges and Store Credit Policy

1. Exchanges Only:
   - We do not accept returns for refunds. Items can be exchanged for another product of equal or lesser value.
   - Exchanges must be initiated within 30 days of the purchase date.

2. Store Credit:
   - If you prefer, you can receive store credit instead of an exchange. Store credit can be used for future purchases and does not expire.
   - Store credit will be issued for the amount paid for the original item, excluding shipping costs.

3. Eligible Items:
   - Items must be in their original condition, unworn, unwashed, and with all tags attached.
   - Certain items, such as final sale items, gift cards, and personal care products, are not eligible for exchange or store credit.

4. Process:
   - To initiate an exchange or store credit, please contact our customer service team with your order number and details of the item you wish to exchange.
   - Once your request is approved, you will receive instructions on how to send back the item.

5. Shipping Costs:
   - Customers are responsible for the shipping costs of the item they wish to exchange. 
   - We will cover the shipping costs of sending the exchanged item back to you.

Thank you for shopping with us. We appreciate your understanding and cooperation with our policy.

You can always contact us for any question at Westerncharminfo@gmail.com.